Healthcare Customer Service Representative - Premium Healthcare Account

Join GeBBS Healthcare Solutions, a global leader in healthcare revenue cycle management, as a Healthcare Customer Service Representative in our dynamic Bali office. This is your opportunity to contribute to a mission-driven organization that enhances patient care. In this role, you'll be the first point of contact for our premium healthcare accounts, ensuring seamless communication and exceptional service. Canggu's vibrant atmosphere and stunning surroundings will complement your professional growth.

As a Healthcare Customer Service Representative, you'll handle inquiries, resolve issues, and maintain relationships with key clients. Utilizing our in-house CRM system and healthcare-specific software, you'll manage accounts with precision and empathy. This role offers a unique blend of technical skills and customer-centric approach, making it ideal for those passionate about healthcare and customer service.

📋 Tanggung Jawab Pekerjaan

• Manage and maintain premium healthcare accounts with a focus on customer satisfaction and retention.
• Provide exceptional customer service by resolving inquiries and issues promptly and professionally.
• Utilize our in-house CRM system and healthcare-specific software to track and manage account activities.
• Collaborate with cross-functional teams to ensure seamless healthcare revenue cycle management.
• Stay updated on industry trends and best practices in healthcare customer service.
• Conduct regular account reviews to identify opportunities for improvement and growth.
• Participate in training and development programs to enhance your skills and knowledge.
• Contribute to the overall success of GeBBS Healthcare Solutions by driving positive client experiences.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Healthcare Administration, Business Administration, or a related field.
• Minimum of 3 years of experience in healthcare customer service or a related role.
• Proven track record of delivering exceptional customer service in a healthcare setting.
• Strong understanding of healthcare revenue cycle management processes.
• Excellent communication and interpersonal skills.
• Proficiency in English, both written and spoken.
• Familiarity with CRM systems and healthcare-specific software is a plus.
• Ability to work in a fast-paced, dynamic environment with a strong focus on customer satisfaction.

🛠️ Keahlian

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